Privacy Policy – Meus Installations LLC

Effective Date: October 7, 2025

At Ecodemproperties Store, operated by Meus Installations LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or make a purchase online or in store.

1) Data Controller

Ecodemproperties Store
By Meus Installations LLC

📍 Address: 12121 165th St, Norwalk, CA 90650, United States
📧 Email: [email protected]
📞 Phone: 818-300-5408
🕒 Store Hours: Daily 10:00 AM – 7:00 PM (PT)

California Entity File Number: 202016110774

2) Information We Collect

We may collect the following categories of information:

a) Identity & Contact Information

Full name
Shipping and billing address
Email address
Phone number

b) Order & Customer Support Information

Products purchased and order numbers
Communications with customer support
Return, exchange, or warranty requests
Photos or videos you provide to verify damage or defects

c) Payment Information

Payments are processed securely via Stripe
We receive transaction status and payment confirmation only
We do not store credit card numbers, CVV codes, or bank details

d) Technical & Usage Data

IP address
Browser type and device information
Pages visited and browsing behavior
Cookies and session identifiers

3) How We Use Your Information

We use your information to:

Process and fulfill orders
Ship products and provide tracking
Handle returns, refunds, and exchanges
Provide customer support
Process payments and prevent fraud
Send order confirmations, shipping updates, and service notices
Improve website performance and user experience through aggregated analytics
Send marketing communications only if you explicitly opt in

4) Consent

By placing an order, contacting support, or completing a transaction, you consent to the use of your information for those purposes.

For optional communications such as promotional emails, we will request your separate consent, and you may withdraw it at any time by using the Unsubscribe link or contacting us at [email protected].

5) When We Share Information

We do not sell your personal information. We only share data with trusted third parties when necessary, including:

Payment processors: Stripe (PCI DSS Level 1 compliant)
Shipping carriers: such as USPS or UPS for order delivery and tracking
Service providers: website hosting, email services, analytics, and IT support (limited to their contracted purpose)
Legal authorities: when required by law or to protect our legal rights

6) Data Retention

Transaction and billing records: retained for at least 7 years for accounting and tax compliance
Customer accounts and support records: retained until deletion is requested or after 24 months of inactivity
Marketing data: retained until you unsubscribe

7) Data Security

Data is protected using SSL/TLS encryption during transmission
Internal access to data is restricted and role-based
Payment data is handled entirely by Stripe; we never store full card details

While we take reasonable measures to protect your information, no system is completely secure.

8) Cookies & Similar Technologies

We use cookies to enhance your browsing experience, including:

session_id: tracks session activity and referrals
cart: remembers items in your shopping cart (typically up to 2 weeks)
storefront/login cookies: enable secure access to restricted areas (if applicable)

You may disable cookies in your browser settings, but some site features may not function properly.

9) Your Rights

You have the right to:

Access, update, or correct your personal information
Request deletion of your data
Withdraw consent for marketing communications
Request a copy of the personal data we hold

California residents have additional rights under CCPA/CPRA, including the right to know, delete, and not be discriminated against.

Requests can be sent to [email protected]. Identity verification may be required.

10) International Data Transfers

Your data is primarily processed in the United States. If third-party service providers operate servers in other jurisdictions, your data may be subject to those local laws.

11) Third-Party Links

Our website may contain links to third-party websites. Once you leave our site, this Privacy Policy no longer applies. Please review the privacy policies of those sites before providing personal information.

12) Minimum Age

By using our website, you confirm that you are at least the age of majority in your state or have permission from a parent or legal guardian.

13) Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates take effect when posted. Material changes will be communicated on our website or via email when appropriate.

14) Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us: